Study Plan
Semester – 1
Course Code |
Course Title |
C H |
L H |
N L H |
Pre-requisites |
ENG 101 |
English Language |
3 |
3 |
– |
|
BSE 101 |
Behavioral Sciences and Ethics |
3 |
3 |
– |
|
EMS 101 |
Emirati Studies |
3 |
3 |
– |
|
ITH 101 |
Information Technology for Healthcare Professionals |
2 |
1 |
2 |
|
BUM 101 |
Business Mathematics |
2 |
2 |
– |
|
MET 102 |
Medical Terminology |
1 |
1 |
– |
|
PML 103 |
Principles of Management, Leadership & Sustainability |
3 |
2 |
2 |
|
Semester Total |
17 |
15 |
4 |
|
C H – Credit Hours, L H – Lecture Hours, N L H – Non Lecture Hours
Semester – 2
Course Code |
Course Title |
C H |
L H |
N L H |
Pre-requisites |
BIS 101 |
Biostatistics |
3 |
2 |
2 |
BUM 101 |
HGH 104 |
Health Systems & Global Health |
3 |
2 |
2 |
|
PRA 105 |
Principles of Accounting |
3 |
2 |
2 |
|
PRE 106 |
Principles of Economics |
3 |
2 |
2 |
|
APP 107 |
Human Body Systems and its Disorders (Anatomy and Pathophysiology) |
3 |
2 |
2 |
|
Semester Total |
15 |
10 |
10 |
|
Semester – 3
Course Code |
Course Title |
C H |
L H |
N L H |
Pre-requisites |
CHP 101 |
Communication in Health Practice |
2 |
1 |
2 |
|
OBL 201 |
Organizational Behavior & Leadership |
3 |
3 |
– |
PML 103 |
HEE 202 |
Health Economics |
3 |
2 |
2 |
PRE 106 |
PRF 205 |
Principles of Finance |
3 |
3 |
– |
|
HSP 212 |
Health Systems Policy |
3 |
3 |
– |
HGH 104 |
Semester Total |
14 |
12 |
4 |
|
Semester – 4
Course Code |
Course Title |
C H |
L H |
N L H |
Pre-requisites |
PRM 204 |
Principles of Marketing |
3 |
3 |
– |
|
HIS 206 |
Health Information Systems, Informatics and E-Health |
3 |
2 |
2 |
|
REM 208 |
Research Methodology |
3 |
2 |
2 |
|
MHO 210 |
Management of Healthcare Organizations |
3 |
2 |
2 |
|
EPI 211 |
Epidemiology |
2 |
2 |
– |
MET 102 |
MAH 303 |
Managerial Accounting for Healthcare Organizations |
3 |
2 |
2 |
PRA 105 |
Semester Total |
17 |
13 |
8 |
|
Summer Term – 1
Course Code |
Course Title |
C H |
L H |
N L H |
Pre-requisites |
APP 213 |
Apprenticeship – I |
3 |
– |
90 |
|
Semester – 5
Course Code |
Course Title |
C H |
L H |
N L H |
Pre-requisites |
PUH 207 |
Public Health |
1 |
1 |
– |
MET 102 |
CHP 209 |
Clinical & Healthcare Practice |
2 |
1 |
2 |
MET 102 |
EBH 301 |
Evidence-Based Management in Healthcare |
2 |
2 |
– |
BIS 101,
REM 208 |
DBA 302 |
Data Science & Business Analytics |
2 |
2 |
– |
BIS 101,
REM 208 |
PHP 304 |
Pharmacoeconomics and Policy |
2 |
2 |
– |
PRE 106 |
HRH 305 |
Human Resource Management in Healthcare Organizations |
3 |
3 |
– |
PML 103,
OBL 201 |
OPM 311 |
Operation Management in the Health Industry |
3 |
3 |
– |
|
Semester Total |
15 |
14 |
2 |
|
Semester – 6
Course Code |
Course Title |
C H |
L H |
N L H |
Pre-requisites |
QEH 306 |
Quality & Sustainability for Healthcare Organizations |
3 |
3 |
– |
|
ENT 307 |
Entrepreneurship: Disruptive Innovation and New Business Models in Healthcare |
3 |
2 |
2 |
PML 103, OBL 201, PRF 205, MAH 303, PRM 204 |
MAA 308 |
Market Access |
3 |
3 |
– |
PRM 204 |
LEH 310 |
Law: Legal & Ethical Issues in the Healthcare Professions |
3 |
3 |
– |
|
|
Elective – I* |
2 |
2 |
– |
|
Semester Total |
14 |
13 |
2 |
|
*NOTE: Students may select one course from the list of elective courses based on their area of interest: (1) Health Economics and Policy (2) Healthcare Management.
Summer Term – 2
Course Code |
Course Title |
C H |
L H |
N L H |
Pre-requisites |
PRO 309 |
Field Project – I |
2 |
0 |
4 |
CHP 209, EBH 301 |
APP 313 |
Apprenticeship – II (exploring/observing sub-sector) |
3 |
0 |
90 |
CHP 209 |
Semester – 7
Course Code |
Course Title |
C H |
L H |
N L H |
Pre-requisites |
MEI 401 |
Medical Insurance |
2 |
2 |
– |
HEE 202, LEH 310 |
HTA 402 |
Health Technology Assessment |
2 |
2 |
– |
HEE 202, MAA 308
PRE 106 |
FMH 403 |
Financial Management in the Healthcare Organizations |
3 |
2 |
2 |
PRF 205 |
STM 404 |
Strategic Management, Social Responsibility, Ethics & Governance |
3 |
3 |
– |
PML 103, MAH 303, PRM 204, PRF 205,
OPM 311,
HRH 305 / HIS 206 |
PRO 409 |
Field Project – II |
2 |
0 |
4 |
PRO 309 |
|
Elective – II* |
2 |
2 |
– |
|
Semester Total |
14 |
11 |
6 |
|
*NOTE: Students may select one course from the list of elective courses based on their area of interest: (1) Health Economics and Policy (2) Healthcare Management.
Semester 8
Course Code |
Course Title |
CH |
Pre-requisite |
INT 501 |
Students must complete an internship training program during the 8th semester. Students may to select three training rotations in their area of interest; Healthcare Management or Health Economics. |
|
Successful Completion of all the courses from semester 1 to 7 |
Hospital Management** |
3 |
Clinic and Pharmacy Management** |
3 |
Insurance Management** |
3 |
Health Services Consulting ** |
3 |
Health Economics & Policy Evaluation* |
3 |
Medical Tourism*** |
3 |
Entrepreneurship** |
3 |
Market Access*** |
3 |
Health Economics* |
3 |
Total |
9 |
|
*Health Economics **Both ***Healthcare Management
List of Electives |
|
NOTE: Students select two courses from the list of elective courses based on their area of interest |
|
Course Code |
Course Title |
CH |
Pre-requisites |
|
CMB 410 |
Claim Management and Business Relationship with Providers** |
2 |
MEI 401 |
|
PRM 410 |
Project management** |
2 |
PML 103, MAH 303,
OPM 311 |
|
|
CRM 410 |
Customer Relationship Management*** |
2 |
PRM 204 |
|
HCP 410 |
Healthcare Policy, Managing Government & Public Health Authority** |
2 |
MHO 210 |
|
MCH 410 |
Management of Change in the Healthcare Industry*** |
2 |
PML 103, OBL 201 |
|
MET 410 |
Medical Tourism** |
2 |
PRM 304, MHO 210 |
|
* For Health Economics ** For Both *** For Healthcare Management Resources
Course Description
Semester 1
ENG 101 – English Language
The course provides intensive instruction in the communication process focusing on the organization of ideas in well-developed expository and argumentative essays with emphasis on developing vocabulary and writing examination answers. In the process the students will be able to document their learning experiences effectively. This course prepares students to be proficient in spoken and written English. It is intended to improve way of the use of the English language as a basic tool for professional communications.
BSE 101 – Behavioral Sciences and Ethics
The course is designed to give an overview of the main topics in behavioral sciences and Ethics including biological basis of behavior, mental processes, perception, learning, motivation, intelligence, human development, personality, and universal ethical principles. The objective of the course is to enable the student to understand and apply the knowledge, skills and attitude developed on this course to communicate effectively. Students will learn and practice strong values, ethical conduct and social responsibilities, especially personal, academic, and professional integrity while developing collaboration in diverse team settings. Students will be trained to display sensitivity to cultural, psychosocial, and ethical issues.
EMS 101 Emirati Studies
This course provides an in-depth exploration of the most significant aspects of the United Arab Emirates, offering students insights into the features of Emirati society. It covers economic and social development, affirming the nation’s core values and heritage, and includes studies in key areas such as history, geography, internal and external policies, social systems, human development, and demographics. The course emphasizes the role of Emirati citizens in development, with particular attention to women’s empowerment and their societal contributions. Additionally, it highlights the country’s focus on sustainable energy, economic advancements, and development indicators, alongside its global competitiveness.
Furthermore, the course addresses future strategic development plans and the challenges they entail, recognizing the UAE’s pioneering role on the international stage and its progress in global development and competitiveness indicators. It offers a detailed analysis of the social aspects of Emirati society, focusing on its unique culture, community dynamics, and the interplay of multiethnicity and cultural diversity, underpinned by the values of tolerance and indigenous traditions. By the end of the course, students will have developed an awareness of multiculturalism and the ability to relate their understanding to a global context
ITH 101 – Information Technology for Healthcare Professionals
This course provides the essential principles and Knowledge on technology sciences for Healthcare Professionals necessary for their day-to-day practice in the world of digital health. In addition, the course will provide concepts that connect applications in developing practical skills for accessing and using the information to deliver quality patient care, use education technology and develop electronic communication skills.
BUM 101 – Business Mathematics
This course has been designed to provide students with basic math skills useful in solving real-life business problems. The topics includes Arithmetic operations such as fractions, decimals and percentages and its conversions, ratios and proportions and its applications, linear and quadratic equations, graphing and evaluating functions, significant figures and rounding off, matrices, exponents and logarithms and fundamental of statistics. This course will give firm foundations that would help in analyzing and interpreting the techniques in business studies.
MET 102 – Medical Terminology
The Medical Terminology course provides an introduction to the professional language used by those who are directly and indirectly involved with the health sciences sector. This course is intended to give the students a full understanding of medical terminology, from the word origins to their application. Students will learn the Latin prefix and suffix commonly used in medical terms. The course will give emphasis on the mechanism of the word-building system from the origin of the term. Thus students will develop the skills to understand complex medical terms by learning about the different components of words. By the end of the course the student will be able to identify, spell, pronounce and define root words, prefixes and suffixes commonly used in the medical field.
PML 103 – Principles of Management, Leadership and Sustainability
This course provides an understanding of principles of management. It explores the concept and process of management. The course focuses on topics including management functions of planning, leading, organizing, motivating and controlling. It also discusses the organization environment, strategic planning, decision making, and organization structure, delegation of authority, managing people, and motivation. The leadership and effective leadership in the healthcare organization are also examined.
Semester – 2
BIS 101 – Biostatistics
This course presents biostatistics related to health and medical problem solving in an analytical way. This course introduces the student to the principles of statistics and concept of clinical trial design and analysis. Students will be able to explain the concept of variables, data description, probability and concepts of descriptive and inferential statistics; and to demonstrate basic knowledge of application data analyses in applied health sciences. Students will be able to make decisions about appropriate use of descriptive and inferential statistics according to the type of data and study design for answering a particular research question. This is the foundation and prerequisite for courses which will be taken in subsequent semesters.
HGH 104 – Health Systems and Global Health
The purpose of the course is to introduce students to global health related issues, helping them to understand and critically approach the connections between the process of globalization, development and health. It also cover the structure, policies and strategies of both public and private global actors, the overall influence in determining changes on health systems and people access to health services, issues of global health governance and global governance for health, and current trends, the global mechanisms of development assistance in health and global financing mechanism. The course enable the student to be familiar with the global health architecture, dynamics and governance, and prepared to analyze in further depth the challenges that any global health manager has to face in a rapidly changing global scene.
PRA 105 – Principles of Accounting
This course presents the fundamentals of financial accounting, with particular emphasis on private and public healthcare institutions. It also covers the nature and purpose of financial accounting, its basic principles, the contents of a balance sheet and operating statements, statement of cash flows and financial statement analysis. The course enable the student to understand how the business grows, makes money, where profit of a business goes and what the cash flow is.
PRE 106 – Principles of Economics
The course is designed to provide an understanding of the principles and concepts of economics. In this course, students will understand how people make decisions, interact with one another and how the economy works. The course also provides knowledge about resource allocation, rational decision making and how to bring changes in the behavior of people with the changes in cost or benefit. This course will help the student to make a strong foundation for Health economics in semester 3.
APP 107 – Human body Systems and its Disorders (Anatomy and Pathophysiology)
The course focuses on the fundamentals of human anatomy and pathophysiology, with emphasis on functional and gross anatomical aspects of various organ systems. It introduces the students to the study of diseases in brief. The students learn to apply the concepts of disease in the setting of each organ system. In the laboratory part, the students will be exposed to the gross anatomy of different systems of the human body.
Semester – 3
CHP 101 – Communication in Health Practice
The aim of the course is on the role of communication and the skills required within health care provision. Introduce the learner to the principles of communication that enhance interpersonal communication between self and other individuals in small and large group settings. As health care delivery systems become more and more team-oriented increasing competence in this area will help the student, as a member of the health care team, to work effectively with various stakeholders in the delivery of quality care in the future.
OBL 201 – Organizational Behavior & Leadership
The course familiarizes the students with the behavioral patterns in various context in an organization and to develop insight into one’s own self and the functioning of others. The subject matter of organizational behavior spans a number of levels of analysis – individual, group, organization, and the wider environment, or context. The course enables the student to make observations about people’s behavior systematically and to identify the measures to create a positive working environment in the organization. It creates awareness, sensitivity and basic tools for managing various dimensions of organizational behavior in the workplace.
HEE 202 – Health Economics
This course aims at introducing participants to the use of economic analysis in all aspects of health and health care. It enable the students to be familiar with the fundamental of health economics, to understand relationships between health economics and health policy and management, to interpret current issues in health care systems reforms using health economics tools. The first part of the course discusses the fundamental of economics and major issues concerning market failures in health care: efficiency-driven responses and equity-driven responses to these failures are outlined. In the second part more details are provided on health care expenditure determinants; demand for and supply of health and health care; insurance market; theory of incentives for health care providers; hospitals as economic agents; health economics applied to pharmaceuticals and medical technologies.
PRF 205 – Principles of Finance
This course covers financial theory, tools and metrics to manage financial dynamics of the healthcare organization. It gives an overview of financial markets, financial statements, valuation techniques, risk and return, cost of capital, capital budgeting and capital structure. The objective of the course is to enable the student to understand and apply the knowledge and skills developed in this course to a more complex and realistic situation in the healthcare sector.
HSP 212 – Health Systems Policy
The course introduces students to major issues and methods to analyze healthcare systems in an international perspective. After successful completion of the course, students are expected to understand the structure and the dynamics of healthcare systems and to be able to analyze major health policy issues. The course covers the areas of health and wellbeing; structural characteristics of health systems; comparative health systems.
Semester – 4
PRM 204 – Principles of Marketing
This course presents an introduction to marketing concepts & Leadership. Topics include the marketing mix, new product development, consumer behavior, customer relationship management, strategic planning, leadership, and e-commerce. This course is specifically focused on Approaches to marketing health organizations and the “toolbox” for effective communication (from marketing to de-marketing), Implementing effective web-strategies in marketing and developing fundraising initiatives.
HIS 206 – Health Information Systems, Informatics and E-Health
This course is specifically focused on Designing Information and Communication Technology ICT systems to support “business intelligence” approaches (Enterprise Resource Planning (ERP), Business intelligence (BI), etc.).Developing a “paperless” health organization (diagnostics, clinical records, management reports).Implementing a web-based strategy to support external/internal communication and knowledge management. This course presents an introduction to Health Information Management Technology.
REM 208 – Research Methodology
This course helps the novice researcher to design a research protocol for a quantitative or a qualitative study. The steps from developing a research question to implementation will be discussed extensively with the help of examples. The objective of this course is to enable the student to integrate the principles of research methodology to design a valid and reliable research protocol for conducting research on questions raised in the practice of health sciences.
MHO 210 – Management of Healthcare Organizations
This course provides an understanding of Healthcare Organizations, Hospitals, Healthcare Associations, Medical Tourism, Regulatory Agency, and Pharmacy Practice. It describes actual practice, structure and functions of healthcare organizations. The focus of this course is to improve the health professional’s knowledge and ability to make strategic planning in healthcare. The course is dealing with the functions of management in health care settings from a micro level and a macro level.
EPI 211 – Epidemiology
The course is an introduction to the science of epidemiology. In this course we consider epidemiology in the context of human health and disease. Epidemiological studies describe the natural history of disease and identify the determinants of disease to develop interventions to modify determinants or the natural history and thus provide the basis for development and evaluation of health policies and programs. Skills include calculation of key epidemiologic measures, evaluation of the strengths and weaknesses of different epidemiological methods and investigation techniques.
MAH 303 – Managerial Accounting for Healthcare Organizations
The course provides an overview of management accounting functions within organizations. The objective of the course is to enable the student to understand the financial and operational sides of the business. The course will help the student to develop the skills including managing risks and implementing strategy through planning, budgeting and forecasting, and decision support in the healthcare industry.
Summer Term – 1
APP 213 – Apprenticeship-I
In order to practice the theory, concepts and techniques learned in the classroom, students will undergo practical training in various departments in health organizations selected based on the college site selection criteria. Students must complete 90 hours (3 credit) of rotational training in departments/units assigned by the supervising faculty member during the summer. Students are rotated every three days by the supervising faculty member. Students must submit a weekly reports of their training.
Semester – 5
PUH 207 – Public Health
This course provides the student with sound knowledge on key concepts in public health and the role of the public health professionals. It focuses on the role of health promotion and comprehensive public awareness as effective strategies to ensure universal population health. It emphasizes the ecological models approach to address social and behavior health problems. The students are introduced to principles and methods of disease prevention and health promotion in relation to non-communicable diseases
CHP 209 – Clinical and Healthcare Practice
The course introduces students to the full spectrum of healthcare services from primary care, secondary care and tertiary care. Students will experience how different healthcare providers interact with patients at the point of care. Training will take place between the clinical skill centre and different departments and units of the healthcare facilities. Students will be able to understand how health professionals communicate, analyse and take decisions in relation to different types of patients, different age groups and problems.
EBH 301 – Evidence Based Management in Healthcare
This course introduces students to an evidence –based management (EBM) framework in health organizations. The course focuses on providing students with competencies centered on evidence in health organizations. Students will learn to be critical thinkers that challenge established beliefs and utilize the best available medical evidence to make an effective and ethical decision. Students will be able to identify the medical/healthcare problem, establish the search strategy to acquire the best available evidence, select the appropriate methodology relevant to and the reliability and validity of evidence before making a decision.
DBA 302 Data Science and Business Analytics
The course is designed to understand what Data science is? The study of data using statistics, algorithms, and technology. It is the process of using data to find solutions and predict outcomes for a problem statement. In fact, Data scientists lay a solid data foundation in order to perform robust analytics. Then they use online experiments, among other methods, to achieve sustainable growth. And secondly to understand, how Business Analytics bridges the gap between information technology and business by using analytics to provide data-driven recommendations. The business part requires deep business understanding, while the analytics part requires an understanding of data, statistics, and computer science.
PHP 304 – Pharmacoeconomics and Policy
This course presents economics related to pharmaceutical sector. It provides in-depth analysis of pharmaceutical interventions on cost-effective and affordable utilization of resources. Policies and procedures in the development of new of drugs and medical device are covered. It also discusses how different stakeholders in health influence development, implementation and evaluation of drug policies.
HRH 305 – Human Resources Management in Healthcare Organizations
The course enable the students to explore how the proper management of employees contributes towards organizational effectiveness. It covers the following topics: employee relations, workforce diversity, job analysis & design, recruitment, selection & retention, training & development, performance management, compensation, employee benefits, organizational development & workforce planning. The student will apply the knowledge of human resource management techniques in structuring teams, enhancing the productivity of employees and building the positive organizational culture.
OPM 311 – Operation Management in the Health Industry
This course provides deep understanding to the topics and mathematical techniques for solving problems in the designing, planning, and controlling of operations and supply chain activities. Topics covered in this course include forecasting, product design and development, managing quality, layout strategy, supply-chain management, inventory and logistics management, sequencing and scheduling, and quantitative tools for operation managers. The course consists of two major parts: a body of knowledge component which is circulated through the text and lecture material, and a critical thinking part which is obtained through case analysis, discussion and presentations. Students would learn relevant concepts, frameworks, tools, and techniques required to manage the operations and supply chain.
Semester – 6
QEH 306 – Quality & Sustainability for Healthcare Organizations
This course introduce quality management tools and models for transforming public, private and not-for-profit healthcare organizations into organizations that provide excellent patient care. The course will analyze the history of quality management, and examine a variety of philosophies, concepts, and techniques for managing, controlling and improving quality in healthcare organizations. The course will enable students to design and assure quality services in healthcare.
ENT 307 – Entrepreneurship: Disruptive Innovation and New Business Models in Healthcare
The course introduces the student to the theory and practice of innovation and entrepreneurship with application to the health industry. It covers the following topics: innovation; entrepreneurship; venture creations; management; financing and marketing of the new venture; managing growth; licencing; franchising and going international. The course enable the student to evaluate data and/or decisions in several areas of entrepreneurship and innovation management and to apply sound, relevant theoretical concepts to the problems and issues that develop.
MAA 308 – Market Access
This course provides students with an understanding of market access strategy and tools for pharmaceuticals and medical technologies in the pre-marketing and post-marketing phases. Market access strategic activities will be discussed: using case-studies; focusing on the disease environment/management, outcomes research, health economics and pricing; throughout different phases: early development and late development, market launch and post launch.
LEH 310 – Law: Legal and Ethical Issues in the Healthcare Professions
The course provides a conceptual framework for understanding and addressing legal and ethical issues faced by healthcare professionals. It will examine the role of government institutions in promoting healthcare system and their interaction with various groups such as: patients, practitioners, administrators and insurers. The main areas that the course will cover include, but not limited to: medical malpractice, provider and patient relationship, regulation of medical services, professional liability, confidentiality, privacy, intellectual property rights, employment law, insurance and healthcare ethics.
Summer Term – 2
PRO 309 – Field Project I
The course consists of a team work activity. Students will be grouped in teams of 5-6 members. Each team is assigned a specific issue that needs to be explored in-depth. The issue is selected from among a portfolio of topics that will be selected by the supervising faculty member. Example of topics could be new methods to assess quality in health, options to reorganize hospitals according to patient-centred models, approaches to evaluate health programs, implementation of HTA system at organizational and central level, etc. Health institutions (3-4) will be selected by the supervising professor and the Internship Coordinator based on the college general criteria of site selection. Each team will work under the supervision of the faculty member to develop a field project in the institution selected. The duration of the field project is 15 weeks. At least four hours per week must be spent by each team in the institution selected conducting interviews, survey, collecting data and study documentation.
APP 313 – Apprenticeship-II
In order to practice the theory, concepts and techniques learned in the classroom, students will undergo practical training in various departments in health organizations selected based on the college site selection criteria. Students must complete 90 hours (3 credit) of rotational training in departments/units assigned by the supervising faculty member during the summer. Students are rotated every three days by the supervising faculty member. Students must submit a weekly reports of their training.
Semester – 7
MEI 401 – Medical Insurance
This course focuses on issues related to insurance. It provides in-depth analysis to including cost-effective and affordable utilization; Insurance Policies and procedures. It also discusses how different stakeholders in health insurance develop, implement and evaluate insurance policies. It explains depth insurance policies exclusions and restrictions.
HTA 402 – Health Technology Assessment
This course aims to study the different tools of economic evaluation of healthcare technology and programs to reduce costs and improve health-related quality of life. It also covers features of health technology assessment methods used in different countries. Strategies to perform a comprehensive evaluation to decide the merits and demerits of health technologies are also covered.
FMH 403 – Financial Management in the Healthcare Organizations
This course focuses on the unique healthcare financial management systems. The courses focuses on the effect of financial management on the changing face of healthcare, operating revenue and third party payment; cost accounting, setting charges in healthcare; working capital; managing revenue cycle; budgeting; capital budgeting; financial analysis and strategic planning in the healthcare organization.
STM 404 – Strategic Management, Social Responsibility, Ethics & Governance
The course addresses the question of how to utilize the organization capabilities to seize opportunities and guard against threats in order to achieve superior performance, in the long run, in the face of competition. The course enable the student to learn advanced concepts, frameworks, tools, and techniques required to manage the process of strategy making and implementation. It covers the concepts and relevance of strategy in healthcare and competitive advantage; frameworks and tools for internal and external analyses; strategy in different contexts; the dynamics of strategy making and execution; and current issues in strategy.
PRO 409 – Field Project II
The course consists of a case competition. Students are grouped in teams to compete in a case competition built around a real issue/problem. Through the Thumbay network of hospitals and health facilities, specific problem or issue is identified to serves as case. It could be the case of a new structure, a competitive repositioning, an organizational project, a financial issue, the introduction of a new technology, the improvement of the quality system, a new way of measuring customer satisfaction, etc. The supervising faculty work closely with Thumbay health facilities executives to identify the problem/issue that could be subject of case development and competition. The case is then developed and each competing team provides a consultant report to the supervising faculty and the healthcare executive recommending a course of action on how best to deal with the problem/ issue.
Semester 8
INT 501 – Internship
The internship program provides healthcare management and economics’ students with opportunity to practice the theory, concepts and techniques they have learned in the classroom. It provides students with first-hand knowledge and exposure of health organization and the work environment. The internship is a 9 credit program. Students may select to practice in three areas of their choice from the list: Hospital Management, Clinic and Pharmacy Management, Insurance Management, Health services Consulting, Health Economics & Policy Evaluation, Medical Tourism, Entrepreneurship, Market Access, Health Economics. The internship manual is made available to the students.
Electives
CMB 410 – Claims Management and Business Relationship with Providers
This course is focused on issues related to the insurance sector. It enable the students to learn the management of claims from initiation to submission and collections. The course covers the topics: health insurance, billing for services and procedures, electronic claims submission, collections and the state insurance commissioner and claims process.
PRM 410 – Project Management
The course focuses on the importance of project management to accomplish unique outcomes with limited resource under critical time constraints. It covers the difficult problems associated with conducting a project using people and organizations. The course enable the student to understand the context of the project, project planning process and actions in project execution.
CRM 410 – Customer Relationship Management
This course presents an introduction to customer relationship management CRM and its application in Marketing. An effective CRM strategies help healthcare organizations align business process with customer centric strategies using people, technology, and knowledge. This course is specifically focused on Approaches to Strategic, Operational, Analytical and Collaborative Customer Relationship Management.
HCP 410 – Healthcare policy, managing government & public health authority
This course is designed to provide students with advanced knowledge in the area of health services policy and management. It focuses on the international scene, the region and the ways health services in United Arab Emirates are changing to meet the challenges surrounding this area. The course covers two major areas: Healthcare policy and healthcare management. In the healthcare policy area, the focus is to help students understand the broader context of health policy, the essential policy and legal issues affecting and flowing out of the healthcare and public health systems, and the ways health policies and laws are formulated. In the area of management, it covers topics such as types, structures and management of health service organizations, the financing and budgeting of healthcare services, healthcare program evaluation and quality, and the managerial problem solving and decision making of the healthcare systems.
MCH 410 – Management of Change in the Healthcare Industry
The course provides the concepts of learning and improving in ways that make individuals, groups and organizations more capable of managing change in the future. It is an integrated theory and practice aimed at increasing the effectiveness of organizations. The course covers the fundamental theories that underlie planned change, the process of entering, contracting, diagnosing, collecting and analyzing information by the OD practitioners and designing various levels of change Interventions and finally how OD is practiced in organizations
MET 410 – Medical Tourism
This course aims to train the students in different aspects of medical tourism and to develop their skills to work in medical tourism industry. This course provides information and knowledge in various areas like medical travel, tourism industry, medical facilities and conditions, legal/ethical issues, logistics and hospitality industry related to medical tourism and also facilitates a better systematic understanding of the medical tourism industry. This course prepares students to take up various challenges while working in the role of medical tourism professional. It further inculcates understanding of economic growth and new trends in medical tourism industry thereby helping student identify key operational areas in the field.