Quality Assurance Framework at GMU

The University applies the institutional effectiveness framework for the continuous quality improvement in terms of

  • Long-term and short-term planning,
  • Assessment of its academic programs, academic/ administrative departments and services delivered.
  • Analyzing results of above assessments and implementing recommendations to improve academic quality towards achieving the University mission.

Expected Outcomes from the successful implementation of the quality framework:

  • Improve student overall experience.
  • Improve the performance of the staff in delivering assigned responsibilities.
  • Enhance GMU’s capacity to compete with the local and international Higher Education Institutions, e.g., student enrolment and retention.
  • Enhance the University impact on society and sustainable development.
  • Strengthen the culture of continuous improvement at GMU.

Roles and Responsibilities

  • Each college has its own QA&PE committee for implementing and monitoring Quality Assurance systems in all aspects of college operations.
  • The chairperson of the college committee is a member of the university QA&IE committee.
  • At least one member from the QA&IE Unit is a member of the University QA&IE committee and works with other members to provide the necessary support on various effectiveness reports and other quality aspects
  • These arrangements completely integrate the quality processes at the college and the university levels and eliminates the communication gap.

Institutional Effectiveness Framework

Institutional Planning:

The QA&IE Unit supports

  • Developing long-term five years “University Strategic Plan” that covers primary directions and priorities.
  • Deriving short-term one-year Operational Progress Report that covers the implementation of strategic goals and projects.
  • Evidence based decision on resource allocation and management at the University, College and Program levels.

Quality Assurance & Accreditation

The QA&IE Unit is responsible for:

  • Maintaining, updating, and disseminating the Institutional Effectiveness or the QA&IE Manual of the Unive
  • Providing a revised and updated self-study report template that includes all University level information for the CAA accreditation.

The College QA&PE and the University QA&IE Committees are responsible for:

  • Ensuring that the quality of program self-study reports meet the requirements of the national and/or international accreditation bodies.

Institutional Research

  • The QA&IE Unit provides design and administers various evaluations and surveys to ensure the feedback of the stakeholders are used for institutional effectiveness.
  • The University QA&IE Committee reviews the instruments of the different surveys to ensure clarity and validity.
  • The College QA&PE Committee coordinates orientation sessions to the survey audience (faculty, staff, or students) one week prior to launching the survey.

Communicating Result

QA&IE Unit is responsible for:

  • Periodically reporting to the Colleges and Administrative Units on relevant research data to develop a detailed analysis and action plan.
  • Periodically reporting to the University Leadership Team on relevant institutional data along with a detailed report to support decision making at the University level.

Closing the Loop

The QA&IE Unit is:

  • Reviewing the analysis and action plans developed at the University, College, and program levels in terms of:
    • Validity of the analysis
    • Having SMART actions
  • Following up with the colleges and other concerned administrative departments on the implementation of action plans to address areas of improvement identified from survey feedback and other sources.
  • Reporting on the trends for continuous improvements resulting from actions taken based on feedback.
  • Tracking progress in the University-wide and College-wide Performance indicators and report on the trend for the same.